Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterMeet the Hollywood Team Behind DryMark Restoration Hollywood
We’re the crew that shows up when water’s still moving through your drywall or mold’s turned a closet into a health hazard. Every person on this page has a license number, a background check on file, and a specific job to do when we roll up to a home in Hollywood, FL. What ties us together isn’t a slogan. It’s that each of us has seen what happens when restoration work gets rushed or documented poorly, and we’ve agreed that’s not how we operate. Alicia Brennan built this team around one idea: measure everything, write it down, and let the paperwork do the talking when the insurance adjuster calls.
Our People
Alicia Brennan, Owner
I started DryMark Restoration Hollywood in 2011 after six years as a claims adjuster, and I left that job because I got tired of watching homeowners lose tens of thousands over documentation gaps they never knew existed. A photo that wasn’t taken. A moisture log with missing readings. A scope of work described over the phone instead of written down and signed. I’ve restored over 12,000 homes since then, and every single one got a written price before anyone touched a tool, plus a photo record when the crew packed up. I still review every job file personally. The detail that saves your claim is usually the one someone else decided wasn’t worth recording.
Marcus T., Lead Water Damage Technician
Marcus has been running drying jobs in Broward County for fourteen years, and he carries IICRC Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications. He specializes in psychrometric monitoring, which is the practice of tracking temperature, humidity, and vapor pressure to prove a structure is actually dry, not just surface-dry. Marcus is the one who sets up the Dri-Eaz and Phoenix dehumidifier arrays, positions the Injectidry wall-cavity drying system, and produces the daily moisture logs that adjusters pay without argument. He keeps a waterproof notebook in his truck because he’s learned that electronics fail exactly when you’re standing in four inches of category-two water in a Hollywood Hills kitchen at 2 a.m.
Elena R., Senior Mold Remediation Installer
Elena holds IICRC Mold Remediation Specialist (MRS) certification and has spent eleven years building containment barriers, establishing negative air pressure differentials, and removing compromised materials without cross-contaminating clean zones. She came to us from a commercial remediation firm in Miami-Dade and prefers residential work because she can explain to homeowners exactly why a section of drywall has to come out. Her specialty is tertiary drying, the final phase where hidden moisture gets chased out of dense materials like concrete subfloors and solid-wood framing. Elena speaks Spanish with our Hollywood families who need it, and she will not sign off on a clearance test until her own moisture meter agrees with the third-party lab.
Darnell J., Service Coordinator
Darnell answers the phones that ring at (754) 222-3479, and he’s the live person who picks up when you call at 3 a.m. because your water heater failed through the garage ceiling. He’s been with us eight years, and his job is to gather the facts that let us bring the right equipment and the right people on the first trip. Darnell schedules the initial assessment, confirms the written scope appointment, and makes sure every customer gets their photo record and drying log by email within 24 hours of job completion. He grew up in Liberia and moved to Hollywood as a teenager, which means he knows every neighborhood from Emerald Hills to Hollywood Lakes and can tell a crew exactly which streets flood first during a summer storm.
Tomás V., Restoration Apprentice
Tomás joined us in 2023 after completing a construction technology program at Sheridan Technical College in Hollywood. He’s working toward his IICRC Fire and Smoke Restoration Technician (FSRT) certification while learning demolition, pack-out inventory, and reconstruction sequencing from Marcus and Elena. Tomás runs the B-Air and XPOWER air movers on water jobs, maintains the HEPA filtration units on mold projects, and documents every room with the photo protocol we use for insurance claims. He’s the one who asks the questions the rest of us stopped asking years ago, and that habit has caught missing details more than once. On weekends he fishes the Intracoastal near Hollywood Beach, which he claims teaches patience he applies to drying concrete slabs.
One Standard, Every Job
DryMark Restoration Hollywood operates under The Haven Standard, the same protocol that governs every independently owned and operated location in our network. Haven Standard, Clause 1 requires a written price before any work starts, with no exceptions. Clause 2 mandates a documented photo record on every visit, delivered to you as standard, never sold as an upgrade. The 365-Day Done Right Promise is a signed guarantee on every job, not a verbal reassurance that evaporates when the truck leaves. Our equipment, Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry systems, is documented to IICRC, RIA, and IFA standards, and our technicians arrive background-checked, uniformed, and named. When you call (754) 222-3479, you reach Darnell or another live coordinator, never a voicemail tree, because water doesn’t wait for business hours and neither do we. If you’ve got a competitor’s written estimate, we’ll review it free under our Second Opinion policy. The standard doesn’t change because the neighborhood does.
Written by Alicia Brennan, Owner at DryMark Restoration Hollywood, serving Hollywood, FL since 2011.