What Hollywood Homeowners Say About DryMark Restoration Hollywood
Reviews in damage restoration aren’t about compliments. They’re about whether the crew showed up when water was still moving, whether the written price held, and whether the documentation held up with the adjuster. We’ve earned ours one job at a time across Hollywood, from Park East to Hollywood Hills, and we don’t take a single one for granted.
Recent Reviews
“Our washing machine line let go at 11 p.m. on a Saturday. Water was through the laundry room, into the hallway, and seeping under the engineered oak in the living room. I called (754) 222-3479 and a live person answered - no voicemail, no ‘leave a message.’ The crew was at our door in Hollywood Hills within 90 minutes. They set up a Dri-Eaz dehumidifier and Injectidry mat system, took moisture readings every six hours, and handed me a photo record and drying log that my adjuster accepted without a single question. The written price they gave me before anyone touched a tool was the price on the final invoice. That doesn’t happen in this business.”
Michelle S., Hollywood Hills
“We had a slow leak behind the dishwasher in our Park East condo that went undetected for weeks. By the time we found it, the drywall was soft and there was visible mold on the back of the cabinets. I got a quote from another company that felt vague - ‘we’ll see how it goes’ pricing. I remembered DryMark Restoration Hollywood offers a free second opinion on any written estimate, so I brought it in. Alicia Brennan’s team found scope the first company missed entirely - the moisture had traveled through the party wall into the neighboring unit’s framing. They wrote a full scope with line-item pricing, performed the mold remediation to IICRC standards, and documented every step. When the HOA’s insurance pushed back, the photo record and written warranty shut them down in one email.”
Andre R., Park East
“Lightning strike in Emerald Hills. Fire in the attic, smoke through the whole second floor. I was overwhelmed - soot on everything, the smell in the HVAC, water from the fire department on top of it. DryMark Restoration Hollywood’s crew arrived, walked the house with me, and didn’t start a single thing until I had a written scope and price in my hand. They separated what needed demolition from what could be restored with media blasting and thermal fogging. The 365-Day Done Right Promise wasn’t a verbal thing - it was a signed document under The Haven Standard. When we found residual odor in a closet three months later, they came back, found the source in the duct boot, and fixed it. No charge, no argument.”
Megan T., Emerald Hills
“Sewage backup in our Hollywood Lakes home after a heavy rain. Category 3 water in the finished basement - anything porous had to go. I was worried about being upsold once the crew was inside, because that’s what happened to my neighbor with a different company. DryMark Restoration Hollywood operates under Haven Standard, Clause 1: written price before work begins, no exceptions. They meant it. The scope didn’t change once demolition started. They removed the contaminated drywall, applied antimicrobial, ran Phoenix axial air movers and B-Air dehumidifiers, and delivered daily psychrometric data - temperature, relative humidity, vapor pressure differential - so I could see the drying progress in real numbers, not ‘trust us, it’s dry.'”
Maurice D., Hollywood Lakes
“I manage a small apartment building near Young Circle. We had a pipe burst in a second-floor unit that affected two apartments below. I called three companies. Two gave me verbal ballparks over the phone. DryMark Restoration Hollywood sent a technician who took thermal imaging, measured the affected square footage, and delivered a written estimate that same evening. Their background-checked, uniformed crew worked around tenant schedules, documented every visit with photos, and coordinated directly with our property insurance adjuster. The moisture logs they produced - standard deliverable, not an upsell - turned a normally painful claims process into one phone call and a paid invoice. I’ve used them twice since.”
Michelle S., Downtown Hollywood
“Biohazard situation in a rental property near Hollywood Beach. I won’t go into details, but it was a scene that needed professional handling, not a general cleaning crew. I was concerned about discretion, about proper disposal, and about whether the documentation would satisfy both the health department and my insurance. Alicia Brennan’s team arrived in unmarked vehicles, performed the cleanup to IFA standards, and provided a complete photo record and waste manifest. The written price held. The crew was licensed, insured, and their license numbers were provided on request. In a situation where most people would feel helpless, I felt like someone competent was in charge.”
Andre R., Hollywood Beach
Why Customers Trust Us
These reviews share a pattern, and it’s not accident. Every one traces back to decisions we made in 2011 when Alicia Brennan founded this company after years as a claims adjuster. She watched homeowners lose legitimate claims over documentation gaps - missing moisture logs, no photo record, verbal promises that evaporated when the adjuster asked questions. The Haven Standard was built to close those gaps.
Haven Standard, Clause 1 means you get a written price before any work starts, with no scope-creep additions once the crew is inside your home. The 365-Day Done Right Promise is a signed guarantee, not a marketing line. Our photo record on every visit, our daily drying logs, our direct adjuster coordination - these aren’t upsells. They’re standard deliverables that turn restoration invoices into payable claims.
Our equipment comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. Our technicians are background-checked, uniformed, named, licensed, and insured. A live person answers every call to (754) 222-3479, 24 hours a day, 7 days a week. No voicemail trees while water is still moving through your walls.
If you’ve received a written estimate from another restoration company in Hollywood, bring it in. We’ll review it at no charge under our Free Second Opinion policy. We’ll tell you what’s accurate, what’s missing, and what questions to ask before anyone starts work.
Call (754) 222-3479. A live person will answer.
Written by Alicia Brennan, Owner at DryMark Restoration Hollywood, serving Hollywood since 2011.