Our Guarantee & Warranty - DryMark Restoration Hollywood

The DryMark Restoration Hollywood Guarantee

We stand behind every job we complete in Hollywood with a guarantee that has an address: The Haven Standard, Clause 1 requires a written price before any work starts, and our 365-Day Done Right Promise means if it’s not done right, we make it right. Alicia Brennan built this company in 2011 after years as a claims adjuster watching homeowners lose legitimate coverage because restoration crews couldn’t produce documentation. That gap is what we close. Every Hollywood home we enter receives a written scope, a photo record on every visit, daily moisture logs, and a signed warranty stamped on the job file - not a verbal assurance that evaporates when the truck leaves.

Call (754) 222-3479

What’s Covered

• Workmanship guarantee: Our 365-Day Done Right Promise covers every repair, rebuild, and remediation we perform in Hollywood. If a seam opens, a moisture reading rebounds, or an odor returns within one year, we return and correct it at no charge. The warranty is written, signed, and stored with your job documentation.
• Parts and material handling: We document every piece of equipment and every material by trade name and serial where applicable, from Dri-Eaz dehumidifiers to Injectidry cavity drying systems. If a part fails due to installation error, we replace it and the surrounding work. Manufacturer defects are handled through our supplier relationships, not passed to you.
• Site cleanup and protection: We leave containment barriers intact until passing clearance, protect unaffected areas with sealed plastic sheeting during work, and remove all demolition debris before final billing. Your photo record shows the condition we found and the condition we left.
• Response and arrival commitment: A live person answers every call to (754) 222-3479, 24 hours a day, 7 days a week. For emergency water, fire, storm, and sewage calls in Hollywood, we dispatch immediately and communicate arrival time. For scheduled reconstruction and non-emergency work, we provide a written appointment window and call 30 minutes before arrival.
• Honest, locked pricing: Haven Standard, Clause 1 means the written price you approve is the price you pay. No scope-creep additions once our crew is inside your home. No “while we’re here” upsells. If hidden damage is discovered, we document it, photograph it, and write a supplemental scope for your approval before touching it.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work in Hollywood, here’s what happens: you call (754) 222-3479 and speak to a live person who opens a priority callback from Alicia Brennan or a senior technician within two hours. We return to your property, review your photo record against the written scope, and identify the gap. If we missed something, we fix it. If we damaged something, we restore it. If we simply didn’t communicate clearly, we explain again until you understand what was done and why. The 365-Day Done Right Promise is not a marketing line - it’s a signed guarantee stamped on every job file under The Haven Standard. We’ve restored over 12,000 homes since 2011, and every one left with a written price before work started and a documented record when the crew left. That documentation protects your insurance claim and your recourse with us. We’ve learned that most disputes aren’t about the work itself; they’re about whether the homeowner can see what was done. Our photo record and drying logs eliminate that opacity.

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Licensed & Insured Backing

Licensing and insurance are the real guarantee behind our paperwork. DryMark Restoration Hollywood operates as a state-licensed, insured and bonded restoration contractor. That means our work meets Florida building code requirements, our technicians carry workers’ compensation coverage, and our general liability policy protects your property during active work. Alicia Brennan established these credentials in 2011 because she had seen too many homeowners discover, after a loss, that their restoration contractor’s insurance had lapsed or never existed. We maintain current licensing and coverage as a baseline operational requirement, not a selling point. Our background-checked, uniformed technicians arrive named and verified, with license status available on request. The equipment we deploy - Phoenix axial air movers, XPOWER centrifugal dryers, B-Air HEPA scrubbers - is maintained to IICRC, RIA, and IFA standards because those standards are what insurance adjusters recognize and what produces the psychrometric data (temperature, relative humidity, and vapor pressure readings) that turns restoration invoices into payable claims. Your documentation package includes these readings, formatted for adjuster review, because that was the founding purpose of this company.

Free Second Opinion

Bring any competitor’s written estimate for water damage, mold remediation, fire restoration, or reconstruction work in Hollywood and we will review it at no charge. We’ll compare their scope against what we see on site, identify coverage gaps or overcharges, and explain our findings in plain language. This service exists because Alicia Brennan spent years as a claims adjuster watching homeowners accept scopes that missed hidden moisture or proposed demolition that wasn’t necessary. A second opinion costs nothing. Acting on a bad scope costs thousands.

What Documentation You Receive

Every DryMark Restoration Hollywood job produces four documents: a written scope and price approved before work begins (Haven Standard, Clause 1); a photo record on every visit, showing conditions found, work in progress, and final state; a drying log with daily psychrometric readings - that’s temperature, relative humidity, and vapor pressure differential, which measures how aggressively moisture is moving out of wet materials; and a signed 365-Day Done Right Promise warranty. These documents are yours to keep, share with your insurance adjuster, or reference if questions arise later. We don’t charge extra for documentation. It’s standard, because standard documentation is what protects your claim.

How to Invoke Your Guarantee

Call (754) 222-3479 any time. A live person answers, 24 hours a day, 7 days a week. Describe the concern and your job address. We pull your file, review the photo record and written scope, and schedule a return visit within 24 hours for active issues or at your convenience for non-urgent items. We don’t route you through voicemail trees or make you wait for business hours while water continues moving or mold continues growing. The guarantee only works if you can reach us, and we built our phone system accordingly.

Written by Alicia Brennan, Owner at DryMark Restoration Hollywood, serving Hollywood since 2011.